Dear Valued Customer,

Thank you for choosing Ecobamtech, where sustainability meets design in eco-friendly home decor, lifestyle products, and kitchenware. Our mission is to provide beautifully crafted, practical products that enrich your living space while promoting environmental responsibility. Below are the details of our comprehensive shipping policy:

1. Rapid Order Processing

We strive for fast and efficient service. Upon successful order placement, we will begin processing your order within 3 days(Mon-Sun) to ensure timely delivery. Our order processing team operates 24/7, ensuring that your needs are met year-round, including holidays.

2. Accurate Contact and Delivery Information

To ensure a smooth delivery experience, please provide accurate and complete contact and delivery information when placing your order. This includes your phone number, email address, delivery address, and any special instructions. Inaccurate or incomplete details may lead to delays or undeliverable packages, and any associated costs or losses will be the customer’s responsibility.

3. Professional Packaging & Product Safety

We take great care in packaging your items to ensure they arrive safely. Our team uses multi-layer protective packaging designed specifically for each product to minimize the risk of damage during transit. All packages are subject to a final inspection to ensure they meet our quality standards.

4. Shipping Parties

We collaborate with a network of trusted global logistics providers to ensure efficient delivery of your order. Our partnership with Cainiao Cross-Border Express, along with FedEx and UPS for regions not covered by Cainiao, allows us to fulfill our commitment to deliver to our promised areas reliably.

5. Direct Shipping from China

All products are shipped directly from our manufacturing facilities in China. By reducing intermediaries, we maintain full control over the entire shipping process, ensuring strict quality checks from our factory to your doorstep.

6. Cutoff Time

Please note that our order processing cutoff time is 22:00 (GMT+08:00) China Standard Time (Shanghai). Orders placed after this time will be processed on the next calendar day. We appreciate your understanding and aim to process all orders as efficiently as possible.

7. Shipping Details

Supported Countries and Regions: The table below lists the countries and regions we currently serve for delivery. If your location is not mentioned, it is temporarily outside our delivery scope. However, we are continuously expanding our reach, so please stay tuned for updates.

Fixed Shipping Fee: For the countries and regions we support, we have a fixed shipping fee policy. This means that the delivery cost will not fluctuate based on the specifics of your order, providing a straightforward and predictable expense for our customers.

Customs Regulations and Weight Limitations: We adhere to the customs regulations of each destination country, which impose weight limits on packages. Any parcels exceeding these limits cannot be dispatched. Fortunately, we calculate weight based on your entire order, so you won’t be charged extra for multiple items in a single order.

Delivery Timeframe: Unless you have specific delivery needs, our standard delivery timeframe is typically 10 to 15 days(Mon-Sun). This allows us to ensure that your order is processed and delivered efficiently and reliably.

8. Free Shipping

We are pleased to offer free shipping on all orders over $100. This applies across all shipping options and is valid for all the delivery areas mentioned above and for all products.

9. Logistics Tracking

Stay informed every step of the way. We provide detailed tracking information so you can monitor your shipment’s progress in real-time.

10. Customer Support

Our dedicated customer support team is available 24/7 to answer any queries you may have regarding your order, shipping, or delivery.

11. Return & Exchange Policy

We offer a flexible return and exchange policy. If you are not completely satisfied with your purchase, our team will assist you in the return or exchange process. For further details, please review our Return and Refund Policy.

12. Unforeseen Delays

Please note that certain factors beyond our control, such as force majeure events, customs inspections, policy changes, or holidays, may extend delivery times. In such cases, we will notify you promptly and work to minimize any delays.

13. Shipping Costs & Estimates

While the shipping costs listed above provide estimates, actual costs may vary based on destination, package weight, and other factors. For the most accurate shipping cost, please consult our customer service team.

14. Contact Info

• Company name:Suzhou Ecobam Technology Co,Ltd.

• Company number:320583002516868

• Tax registration number:91320583MADX047D2P

• Website:https://www.ecobamtech.com

• Address:Room 407, Building 5,Dianshan Lake E-Commerce Industrial Park,5X4V+RCR, Wanyuan Rd, Kunshan,Suzhou, Jiangsu, China, 215345.

• Email: contact@ecobamtech.com

• Phone number:(+86)13917135034

• Customer service availability:Monday to Friday from 9 a.m. to 8 p.m.

Thank you for choosing Ecobamtech. We are committed to delivering high-quality products and an exceptional shopping experience. Should you have any questions, feel free to reach out to our customer service team at any time.

Yours sincerely,
The Ecobamtech Team