Email contact@ecobamtech.com for assistance with any questions related to refunds and returns.

Consider using a trackable shipping service or purchasing shipping insurance, as Ecobamtech does not guarantee receipt of returned items.

Yes, you are responsible for paying your own shipping costs for returning items, and these costs are non-refundable.

Send returns to Room 407, Building 5, Dianshan Lake E-Commerce Industrial Park, No. 66 Wanyuan Road, Kunshan, Suzhou, Jiangsu 215345, China .

The refund will be issued to the gift giver.

If the item was marked as a gift, you will receive a gift credit. A gift certificate will be mailed to you once the return is processed.

Items are only replaced if they are defective or damaged. Contact Ecobamtech at contact@ecobamtech.com for an exchange.

No, only regular priced items may be refunded.

Check your bank account, contact your credit card company, then your bank, and if necessary, reach out to Ecobamtech at contact@ecobamtech.com.

A credit will be automatically applied to your credit card or original method of payment within 10 business days after approval.

You will be notified via email once your return is received and inspected.

Partial refunds may be granted for items that show obvious signs of use, or if the item is not in its original condition, is damaged, or missing parts not due to our error, or if returned more than 30 days after the arrival of your order .

No, please do not send your purchase back to the manufacturer.

A receipt or proof of purchase is required.

We support the return of defective and non-defective products. Regardless of the reason, as long as you are not satisfied with the product, you can choose to refund it within 30 days.

You can return items within 30 days after the arrival of your order .

Shipping costs are listed for supported countries, but for the most accurate estimate, please consult our customer service team. You can also check the shipping costs for different countries and regions in our Shipping Policy.

We will notify you promptly if events beyond our control extend delivery times and will work to minimize any delays.

We accept returns and exchanges for products that have been opened or have been slightly used within 30 days.

We provide detailed tracking information so you can monitor your shipment’s progress in real-time, the “Orders Tracking” link can be found in the menu and footer. .

Yes, we offer free shipping on all orders over $100.

The standard delivery timeframe is typically 10 to 15 days.

We adhere to customs regulations, which impose weight limits on packages. Parcels exceeding these limits cannot be dispatched.You can check the weight restrictions of packages in different countries and regions in our Shipping Policy

Yes, we have a fixed shipping fee policy for the countries and regions we support.

We serve a list of countries and regions as detailed on our shipping policy page. If your location is not listed, it may be outside our current delivery scope. Currently, our shipping policy is valid for the countries: United States, United Kingdom,  France, Germany, Singapore, Malaysia, Indonesia, Vietnam and Japan.

All products are shipped directly from our manufacturing facilities in China.

We collaborate with Cainiao Cross-Border Express, FedEx, and UPS to ensure efficient global delivery.

We use multi-layer protective packaging designed for each product and conduct a final inspection to ensure quality standards.

Please provide accurate and complete contact and delivery information, including your phone number, email address, delivery address, and any special instructions.

Ecobamtech aims to process orders within 3 days of successful placement. Our team operates 24/7 to ensure timely delivery.

You can contact Ecobamtech at contact@ecobamtech.com for any questions or concerns regarding PayPal payments.

If you’re purchasing from a different country, PayPal may convert the payment to your local currency. PayPal’s exchange rates and fees will apply.

Ecobamtech does not store any PayPal account details or payment information. PayPal’s secure encryption and fraud prevention measures protect your financial data.

Contact Ecobamtech’s customer support before opening a dispute with PayPal. If a dispute is opened, Ecobamtech will work with PayPal to resolve the issue.

If you’re eligible for a refund under Ecobamtech’s Return Policy, it will be processed via PayPal to your original payment method. Refunds typically appear within 10 business day

Orders will not be shipped until the PayPal payment is fully processed. If there are issues, Ecobamtech may need additional information from you to resolve them.

Once your PayPal payment is complete, Ecobamtech will process your order. Processing time begins after payment confirmation, and you’ll receive an order confirmation with estimated shipping details.

It’s free to use PayPal to donate or to pay for a purchase or any other type of commercial transaction unless it involves a currency conversion. Ecobamtech does not charge any additional fees for using PayPal either.  

You’ll be redirected to PayPal’s secure platform where you can log in to your account or enter your card details if you’re not a registered PayPal user.

When you select a digital wallet at checkout, you will be redirected to the respective secure platform (PayPal, Google Pay, or Apple Pay) to complete your payment.

Ecobamtech supports digital wallet payments including PayPal, Google Pay, and Apple Pay through the security provided by PayPal Gateway.

Yes, Ecobamtech accepts card payments from some of the world’s most popular credit and debit card brands, including Amex, Discover, Mastercard, UnionPay, and Visa.

Absolutely. Please contact our sales team with your requirements, and we will provide you with a personalized quote.

There may be fees depending on your bank’s policies. Ecobamtech does not charge additional fees for international payments.

Yes, you can cancel a payment or request a refund using three methods: initiating the refund process from your order list in the customer center, requesting a refund through your PayPal account, or contacting the Ecobamtech team directly to complete the refund.

Contact our support team for assistance if you experience issues with payment processing.

You will receive a confirmation email with the details of your order and payment.

Yes, you can use a credit or debit card to make a payment on Ecobamtech's website without having a PayPal account. When you select PayPal at checkout, you will be redirected to PayPal’s secure platform where you can enter your card details directly to complete your payment. This option allows you to pay with a card even if you are not a registered PayPal user.

Yes, it’s safe. We use PayPal as our payment gateway for secure credit card transactions.

We currently offer PayPal, Google Pay, Apple Pay as well as credit card payments through PayPal as our payment gateway.

Yes, we specialize in creating tailored bamboo home decor solutions to meet the unique needs of our clients.

You can purchase our products directly through our website or by contacting our sales team at  +8613917135034 or contact@ecobamtech.com.

We offer bamboo home furnishings, crafts, and furniture, utilizing the rare and sustainable Qiongzhu bamboo as its primary material.

Our headquarters are located in  Suzhou city, Jiangsu province,China. However, we serve clients across the globe with our environmentally conscious products and services. Our detailed address is: Room 407, Building 5, Dianshan Lake E-Commerce Industrial Park, No. 66 Wanyuan Road, Kunshan, Suzhou, Jiangsu 215345, China

Our core values include sustainability, innovation, quality, and customer service. We strive to deliver eco-friendly solutions that meet the highest standards.

Ecobamtech is a supplier of bamboo products, utilizing the rare and sustainable Qiongzhu bamboo as its primary material, further emphasizing their commitment to eco-friendly practices.